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Alternate Ordering Instructions

By Internet:

– Use the “Proceed to Checkout” link from your shopping cart.
– Follow the instructions to submit your order.
– You will receive a confirmation via email

By Fax / Mail:

Print out your shopping cart with billing & shipping addresses.

Mail To:
Berkshire Record Outlet
915 Broadway
Albany, NY 12207

By Phone: (credit card orders only)

Monday – Thursday: 9am – 3pm
Fridays: 9am – 12noon EST

Phone413.243.4080     •     Fax413.243.4340
Toll Free Number:  800.992.1200

Email your order to:

broinc@broinc.com


$15.00 MINIMUM ON ALL ORDERS (including shipping)

Prepayment is required on all non-institutional orders. (Please, no institutional purchase orders under $25.00).

Order & Shipping Policy

Orders are picked on a “first-come, first-served” basis. Our stock is mainly deletions and overruns. Many titles are received in small quantities and may sell out quickly. We do not backorder items. There is no guarantee a title will be restocked when sold out.

WE NOTE THE FOLLOWING CAVEAT:
All items are new and unplayed. Because they are close-outs and deletions, some may have a hole drilled or a notch cut into the case. This does not affect playing condition. It is done by the manufacturer to prevent unscrupulous dealers from returning the goods for full credit. Defective items may be exchanged for the same item within 90 days of purchase. Sealed, un-played items may be returned for full credit, less a 10% restocking fee, within 90 days of purchase. All returns must be accompanied by proof of purchase.

Please allow up to four weeks for delivery.
Please note the date your order was placed and wait a full four weeks before contacting us, regardless of how quickly you may have received previous orders.

Because of the high volume of orders, we respectfully ask that you do not attempt to amend your order once it is submitted.

Prices as listed on website are subject to change.

Shipping Rates

Shipping charges are calculated on a per-disc basis (number of discs per set)

Domestic Ground:

  • $6.00 for the 1st disc, book or cassette + 10 cents for each additional disc, book.
  • Domestic shipments are sent via USPS media mail.

Foreign Standard:

  • $15.00 for the first disc, book or cassette + $1.50 for each additional disc, book or cassette.
  • Packages under 4 lbs will be shipped via First Class Mail International.
  • Packages over 4 lbs will be shipped via Priority Mail International.

Canadian Postal:

  • $8.00 for the first disc, book or cassette + $1.00 for each additional disc, book or cassette.
  • Packages under 4 lbs will be shipped via First Class Mail International.
  • Packages over 4 lbs will be shipped via Priority Mail International.

Photo Shipping Rates

Domestic Ground:

  • $9.00 for the first & $1.00 for each additional

Foreign Standard:

  • $40.00 for the first & $15.00 each additional

Canadian Postal:

  • $25.00 for the first & $6.00 for each additional

Additional Information

We reserve the right to charge freight at our cost for orders containing books.

•  For Expedited Service to Japan, refer to Japanese instructions.

We have a printable Japanese order form available at Japanese Order Form.

•  For Chinese shipping instructions, refer to Chinese Instructions.